Our Commitment to Your Privacy

This Privacy Policy outlines our commitment to safeguarding your privacy and adhering to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles outlined within it. It details how we collect, use, and manage personal information. Please note that this Privacy Policy may be periodically updated, and specific privacy statements may apply to certain areas of our website. The date of this Privacy Policy will indicate any updates. 

If you have inquiries or concerns about this Privacy Policy, please reach out to our Privacy Officer using the contact details below. 

This document covers the following: 

1. Collection of Information 
2. Use and Disclosure of Information 
3. Access and Correction 
4. Information Security 
5. Questions and Complaints 
6. Additional Information 

1. Collection of Information

What Personal Information Do We Collect? 

The term ‘personal information’ refers to data about an individual whose identity is apparent or can be reasonably ascertained. We typically collect personal information when you voluntarily provide it to us through various means, such as: 

• Completing forms or providing details by phone. 
• Sending us emails or information via our website’s ‘Contact Us’ page. 
• Providing personal information while using any part of our website. 

In some instances, we may collect your personal information from other sources, including family members, representatives, support providers, related entities, or publicly available records. The types of personal information collected may include your name, birth date, contact information, government identifiers (e.g., NDIS participant number), and other details necessary for service facilitation. 

We may also collect non-personal information, such as website activity data, browser identity, operating system type, IP address, and survey responses, for internal purposes like service administration, diagnostics, statistics generation, and service quality improvement. 

What Will We Tell You When We Collect Your Personal Information? 

When collecting information, we will communicate: 

• How to contact us. 
• The purpose of collecting the information. 
• The organizations to which we usually disclose such information. 
• Any legal requirements for collecting the information. 
• Consequences if information is not provided. 
• Access and correction procedures. 
• Complaint avenues. 
• Potential disclosure to overseas recipients and their likely locations. 

2. Use and Disclosure of Information

When Will We Use and Disclose Your Information? 

• We collect, hold, use, or disclose personal information for purposes such as: 
• Providing plan management and associated services. 
• Responding to client requests and questions. 
• Facilitating invoice processing and payments to service providers. 
• Administering technology services and solutions. 
• Maintaining contact with clients. 
• Informing clients and contacts of services and industry developments. 
• Notifying clients of seminars and events. 
• Administrative, recruitment, and business-related purposes. 

• Managing conflicts of interest and independence obligations. 
• Conducting surveys and seeking feedback. 
• Meeting regulatory obligations. 
• Corporate transactions (e.g., sale, divestiture, merger, acquisition). 
• Other business-related purposes. 

By providing your personal information, you consent to its use for news, information about goods and services, online experience enhancement, marketing, and seeking feedback. 

Your personal information may be disclosed to third parties, such as those performing administrative functions, business partners, entities considering acquisition, professional advisors, contractors, consultants, and related bodies corporate. Disclosures are confidential or compliant with the law. 

Cross-Border Disclosures of Information 

If disclosing personal information to overseas recipients, we take steps to ensure compliance with Australian Privacy Principles, unless consented otherwise or required by law. 

3. Access and Correction

Accessing and Checking Your Information 

We strive for accurate, complete, and up-to-date personal information. You may request access or correction by contacting the Privacy Officer. We will respond promptly and rely on the accuracy of information provided. If information cannot be provided or amended, we will provide reasons. 

4. Information Security

We implement reasonable commercial standards of technology and operational security to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. 

5. Questions and Complaints

For questions, concerns, or complaints about privacy, or to report a possible breach, contact our Privacy Officer at admin@plansense.com.au. We take all complaints seriously and respond promptly. If unsatisfied, you may escalate the matter to the Office of the Australian Information Commissioner. 

6. Additional Information

For further details on privacy and protection, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.